Look and Listen

A WITS Leader always remembers to Look and Listen.


Looking at people’s expressions and actions can help us to understand how they’re feeling and what they’re thinking. By Listening to what they say, we can start to understand what’s going on in their heads.

All of this information can help us solve problems because it gives us a better understanding of the problem, what people are feeling and thinking about it and how we might be able to solve it.


Of course, you see with your eyes and hear with your ears. But did you know that there’s a difference between seeing and looking and between hearing and listening? That difference is understanding!

Seeing means just seeing a person’s actions or expressions. Looking means understanding and remembering what these actions and expressions mean.

Hearing means just hearing words someone has said. Listening, on the other hand, means understanding and remembering the meaning of what was said.

If you want to be a WITS Leader, you need to become really good at looking and listening. Here are some tips to help you:

  • Make eye contact – Don’t look away! You might miss an expression or action that will tell you more about the person’s thoughts and feeling. Looking into someone’s eyes will also show him or her that you’re listening and make it easier for you to hear and understand what’s being said.
  • Have an open posture – Don’t have your arms crossed and your body turned away. Show you’re really paying attention by facing the person directly.
  • Be an active listener – Be responsive to what someone is saying. Try nodding to show you understand. Doing this will also help you pay better attention to what’s being said.

Now you really know how to Look and Listen. You’re well on your way to becoming a WITS Leader! Ready to learn the next LEADS strategy? Click on the E below!